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Digital marketing is the promotion of products or brands via one or more forms of electronic media and differs from traditional marketing in that it involves the use of channels and methods that enable an organization to analyze marketing campaigns and understand what is working and what isn’t – typically in real time.
Digital marketing and its associated channels are important – but not to the exclusion of all else. It’s not enough to just know your customers; you must know them better than anybody else so you can communicate with them where, when and how they are most receptive to your message. To do that, you need a consolidated view of customer preferences and expectations across all channels – Web, social media, mobile, direct mail, point of sale, etc.
“In the digital universe we offer a wide array of services tailored to suit your online business requirements”
There still isn’t a better alternative than Google Alerts for reviewing mentions of your brand name, competitor or sector names by entering keywords, so it’s widely used.
Although RSS isn’t “in vogue” as it was 5+ years ago, I still find there’s no substitute for using this as a listening post for developments in your industry. When I wrote the previous post I used Google Reader to categorise sites to keep up-to-date with the latest developments in digital.
We’ve used Hootsuite for posting updates to social networks and reviewing what others are saying for nearly five years now after using Tweetdeck back in the day - Twitter killed that one off for general use. Hootsuite seems to be comfortably the most popular free tool for posting and reviewing social media updates, but many still don’t know it, it can be used as a personal social media management tool too. It enables you to quickly post to all the main social networks including Google+ company pages and review conversations and messages. I’ve trialled many paid tools, but none come close. The paid version is worthwhile IMO for adding campaign tracking and extra reports.
There is no single free tool that works well for this - please suggest alternatives. You can use reputation tools like Klout, Kred or Peerindex, but I find that the use of Twitter autofollow means that this often skews the results.
LinkedIn sector skills used to be the best source for finding business influencers because of grouping by narrower topics - but LinkedIn killed this - monetisation again. LinkedIn advanced search is probably the best replacement.
With search still driving the majority of visits, leads and sales for most businesses online, I believe that even marketers who outsource their SEO need to understand different types of customer behaviour when searching to help develop strategies for getting visibility AND creating content and messages to help meet consumer needs. When I first wrote this post I recommended the Google Keyword Tool, but now it's been renamed to the Google Keyword Planner, but is still an indispensable tool alongside the Google Webmaster Tools integration now that The Growth of Not Provided keywords means we can't use analytics reliably to find referring keywords. The Google Keyword Planner (tutorial) is still indispensable for this - I don’t think I have ever done a client training or consulting project where I haven’t used it! It's harder to get to now it's integrated into Google AdWords, but it's still free if you don't invest in AdWords.
It used to be that Google AdPlanner was unbeatable for comparing audience size and dimension. That's been folded into AdWords as the Campaign Planner and now limited to media sites, but still useful for finding size and quality of audience for partner and media sites and don't forget about the related Google Placement Targeting Tool useful for remarketing and research.
Majestic and Moz Open Site Explorer have to be the “must use” tools. I think for non-SEOs, the Backlink History is great for basic benchmarking of competitor success in gaining backlinks although link quality isn’t shown.
Hubspots Site, now Marketing Grader for reviewing on-page for SEO is often mentioned as a useful tool by people on courses.
For reviewing on-page markup like headings and also mobile screen resizing I find Chris Pederick's Web Developer Toolbar for Chrome and Firefox essential. The Moz Toolbar is better from an SEO POV.
I believe that Google Analytics or an equivalent is essential for all who work in marketing to master at some level.
To help here, we have many articles of advice you can access from our Google Analytics hub. The most popular is on using Google Analytics for social media marketing.
Looking for a more comprehensive range of tools? See this excellent directory from Razor Social collated by Ian Cleary for a bigger selection of online marketing tools and services where you can select by category.